Posted in: Personal
I just bought 2 tickets for new Watchman movie on the online ticket service of Cinepolis Mexico, not for the first time, I hate waiting lines :) After buying the tickets, 20 sec later I went to buy two more, and noticed that there is different price list, promotion prices (wtf?). The difference is 2US$, you’ll say “only 2$?”, for two people yes, imagine you bought tickets for 20 people.
I have experience with reservation services and similar operations, it’s always best to call support and noticed them about that error, and that is what I did, but, guess what, here, the client have minimal rights, and for fault of services (as they sad “actualization of service”), I payed more (I don’t know if I’m the only one). So, I sad them to cancel that order and I will make the new one, but guess what, in the Terms & Conditions they say that all orders cannot be refundable. So, what more can I say? That leaves them the gate to steal from people, even if was their mistake. Nice.
As I sad, I’m working with huge Hotel companies, and if something like this happens, the operator would do everything to keep the customer away from getting angry or disappointed, but in Cinepolis Mexico they don’t, they are very non polite and non professional.
At the end, people like me are fighting for the clients trust on buying online, and other ones like Cinepolis Mexico is doing the opposite. Good move Cinepolis!
Besides that, can’t wait to see the movie :))